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the main policies of Shafa Hospital


Hospital policy regarding the patient and companions


Key Stakeholders: Management, Nursing Office, Intensive Care Units, Hospitalization, Emergency, Admission, Patient, Patient Accompaniment



1-Observance of the Patient Rights Charter and consideration of the patient as the center and most important client of the organization are mandatory.

2-Compliance plan is mandatory.

3-When admitting the patient to the hospital, the booklet for children over 2 years old must be photographed.

4-Patient safety is a top priority in all services provided by the hospital.

5-The consent of the spouse is required to perform the family planning (tubal ligation) procedure and the couple's birth certificate must be provided at the time of admission.

6-The presence of a legal guardian or legal guardian for patients under 18 years of age and patients with mental and mental disorders and awareness disorder at the time of hospitalization is required.

7-For all patients, the identification band is prepared by the admission unit and is required to be wrapped on the wrist until discharge from the hospital.

8-Tobacco use is strictly prohibited in a confined environment.

9-It is forbidden for men to enter women's departments outside of the working hours.

10- Patients are excluded from hospitalization without coordination with the ward authorities.

11- Reception and nursing staff requests patients to refrain from delivering their expensive supplies such as money, watches, jewelry, etc. during hospital admission.

12- Patient bells are placed on top of the patient's bed when necessary, and the nurse should teach the patient and his or her nurse how to use nursing when admitting the patient.

13- To increase the level of satisfaction of patients and their companions, the hospital must provide the patient with acceptable amenities such as telephone line, television, refrigerator, locker, bed, chair, and so on.

14- For outpatient surgery, the patient must have a single day appointment.

15- Patients should have their national ID card and ID card during hospitalization for inspection by insurance agents.

16- The hospital has a private ambulance contract and the ambulance is ready to dispatch the patient 24/7.

17- Pharmacy, Radiology and Circuit Lab.

18-The hospital has two elevators to accelerate patient transfers.

19- Unit officials mount a billboard on the wall to inform the patient and his / her companions of the Charter of Patient Rights.

20- Patient admission to hospital is done by written order of physician.

21- A companion card is provided for each companion by admission.

22- The cost of the card is out of the insurance obligation and is freely calculated.

23- Cosmetic surgeries are not a liability under any insurance and therefore one has to pay the full cost of the tariff freely.

24- All non-emergency patients, with the exception of complementary insurance, will receive a deposit as a hospital stay, so pay attention when referring.

25- Persons with Social Security and medical records should be accompanied by a duplicate copy of the referral page and credit history page for filing.

26- Individuals with Complementary Insurance (Iran, Dana, Alborz, Asia, Atiezazan, Sina, Banks, etc) during hospitalization and before discharge if supplemental insurance is approved by the treating physician, with a copy of the order The treating physician will receive a letter from the relevant office or health insurance office, a letter in the name of the hospital and submit it to the Registrar for submission to the file.

27- Meetings are daily from 2 pm to 4 pm and in special wards from 3 pm to 4 pm Avoid separately for the well-being of all patients and the care of their relatives in non-appointment hours.

28- The presence of the accompanying card is required for the entry and exit of the honorable companions.

29- Patients are discharged from 11am onwards.

30- The Nursing Staff calls on patients to refrain from bringing audio-visual equipment to the operating room sections and special units separately.

31- Educating and providing the patient and their companions with information about medication and treatment, nutrition and lifestyle modification is one of the most important services provided to the patient during hospitalization by a physician, nurse, nutrition expert and educational brochures appropriate to the ward and type of illness. It is given that they need to learn and act.

32- The nurse develops a diet plan for patients in accordance with the diet prescribed by the physician, and the food is provided to the patient with expert nutrition supervision.

33- The hospital is excluded from admitting children and children under the age of 12 at the time of the visit to prevent the transmission of contagious diseases.

34- Algorithm and Complaints Chart is installed on the wall next to the Complaints Handling Box in order to inform patients and their companions of the process.

35- The booklet containing the hospital information is available in the package provided to patients at the beginning of the hospital, with an error report form at the bottom of the page and patients complete it if necessary and submit it to the Nursing Office or Complaints Complaint Office. Throw.

36- Every morning at 9 am, the hospital management comes to the departments with the accreditation officer / representative to monitor and review patients' problems.

37- Metrons visit all patient rooms in the morning and night shifts in the morning and evening shifts and seek the opinions of patients and their companions.